FAQ

Do you offer delivery?

Yes, we do. We deliver nationwide across Trinidad and Tobago.

Where are you located?

We are based in Trinidad and Tobago. However, our store is fully online. You also have the option to pick up at our pick-up point in Charlieville, Chaguanas.

Do you accept online payments?

Yes, we do via our website using your debit or credit card, bank transfer, WiPay link, and Endcash.

What is your policy on refunds and returns?

We offer 7- to 14-day warranties for manufacturer defects on small items, and 30-day to 1-year warranties for new and used items. Be sure to find out about your specific warranty upon purchase.

Are payments safe?

Yes, all online payments are done through WiPay. WiPay is considered safe as it is a registered Payment Service Provider that utilizes security measures to protect user data and transactions, making it a reliable option for online payments in the Caribbean region.

• WiPay operates as a registered Payment Service Provider, meaning it is subject to financial regulations.
• WiPay uses encryption technology to protect sensitive data transmitted online.

How long does delivery take?

Our delivery window is 1–2 days. Please note that delivery to Tobago can take more than two days.